1. Introduction

Glober AI Inc. (glober.ai) ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (glober.ai) or use our AI localization platform and services (collectively, the "Services"), and tell you about your privacy rights and how the law protects you.

2. Data We Collect

We collect and process the following categories of personal data:

2.1 Account Information

  • Full name

  • Email address

  • Company name

  • Account credentials

2.2 Usage Data

  • Service usage statistics

  • Feature interaction data

  • Performance metrics

  • Error logs

2.3 Technical Data

  • IP address

  • Browser type and version

  • Operating system

  • Device information

  • Access timestamps

2.4 Translation Data

  • Content submitted for translation

  • Translation context

  • Project metadata


We do not access or store:

  • Private company information

  • Personal data of your end-users

  • Source code not explicitly marked for translation

3. How We Use Your Data

We use your data for the following purposes:

3.1 Service Provision

  • Account management

  • Service delivery

  • Technical support

  • Feature optimization

3.2 Communication

  • Service updates

  • Security alerts

  • Marketing communications (with consent)

  • Support responses

3.3 Service Improvement

  • Performance monitoring

  • Feature development

  • Bug fixing

  • User experience enhancement

3.4 Legal Compliance

  • Maintaining security

  • Preventing fraud

  • Meeting regulatory requirements

  • Responding to legal requests

4. Data Storage and Security

4.1 Storage Location

Our primary servers are located in the US East (Ohio), operated by AWS with ISO 27001 certification.

4.2 Security Measures

We implement comprehensive security measures:


  • End-to-end encryption for data in transit

  • Regular security audits

  • Access controls and authentication

  • Automated threat detection

  • Regular security training for employees

4.3 Data Retention

  • Account data: Retained while account is active

  • Usage data: 12 months

  • Technical logs: 30 days

  • Translation data: As specified in your service agreement

5. Data Sharing

We share your data only with:

5.1 Service Providers

  • Cloud infrastructure (AWS)

  • Analytics services (PostHog)

  • Payment processors

  • Email service providers

5.2 Legal Requirements

  • Court orders

  • Regulatory requirements

  • Law enforcement requests

  • Protection of legal rights

6. Your Rights

Under GDPR and CCPA, you have the following rights:

6.1 Access Rights

  • Request a copy of your data

  • View processing activities

  • Obtain processing information

6.2 Control Rights

  • Correct inaccurate data

  • Delete your data

  • Restrict processing

  • Data portability

  • Object to processing

6.3 Exercise Your Rights

Contact us at info@glober.ai to:

  • Submit rights requests

  • Ask questions about your data

  • Report privacy concerns

  • Response time: Within 30 days

7. International Transfers

We ensure appropriate safeguards for international data transfers through:

  • Standard contractual clauses

  • Privacy Shield certification

  • Adequacy decisions

  • Data processing agreements

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We will notify you of material changes through:

  • Email notifications

  • Website announcements

  • In-app notifications

10. Contact Us

Data Protection Officer: Alex Chen Email: info@glober.ai


Response time for privacy inquiries: 2 business days